Why is the time on my tracker popup window different from the current time?

Created by Amar Desai, Modified on Mon, 16 Mar at 4:34 PM by Amar Desai

That time shows the last time your tracker woke from sleep mode and updated the location shown in the app.

Your tracker will wake from sleep mode whenever it detects movement, but it may also wake up every few hours while stationary.

When it wakes up and sends its latest location to our cloud systems, we update that timestamp.

If it shows an old time, and you haven't moved your tracker, it's nothing to worry about. It just means your tracker is asleep and hasn't detected movement since then.

If you have taken your tracker on a journey and it hasn't updated the timestamp, please make sure it's charged/properly installed, and follow the normal troubleshooting steps. If you are unable to get it working again, please get in touch.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article