My SafeTag Mag 2nd Gen says "Awaiting Connection"

Created by Amar Desai, Modified on Wed, 18 Mar at 2:32 PM by Amar Desai

Please check you have a Mag Second Gen before proceeding. This Mag has a rubber flap covering the charging port and power switch. If you have a Mag First Gen, please refer to this article: My SafeTag Mag 1st Gen says "Awaiting Connection". The SafeTag Mag 2nd Gen looks like this:

This means your tracker hasn't booted up yet, or it is unable to establish a network connection.

Could you please follow the following steps?

1. Please allow the device to charge for at least 4 hours with the supplied cable and a wall plug.

2. If the device is currently in a vehicle, it may have had its signal blocked. Please ensure that the device is in an open space, moving the device may yield better results.

3. If you purchased your tracker before January 2026, it will have a SIM card slot under the flap. Please ensure that the SIM is correctly seated. If you tracker does not have a SIM card slot, please ignore this step, this is because our trackers now use digital SIM cards (eSIM).

4. Please ensure that the tracker is switched on, using the switch under the rubber flap.

5. Please ensure that you are in an area where there is a 4G or 2G signal, so that the device can establish a network connection.

If all the above steps fail, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.