My SafeTag Mini 2nd Gen says "Awaiting Calibration"

Please check you have a Mini Second Gen before proceeding. This Mini has a rubber flap covering the SIM, charging port, and a power switch. If you have a Mini First Gen, please refer to this article: My SafeTag Mini 1st Gen says "Awaiting Calibration". The SafeTag Mini 2nd Gen looks like this:   But this means your tracker has connected to our system correctly; it hasn't been able to calibrate a location yet.

If you haven't been on the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first; it's required to calibrate the device location. 

If you have been for the calibration journey and the tracker is still awaiting calibration, please follow these steps.

This will happen because your tracker has been unable to establish a GPS lock.

To explain what's going on here, GPS trackers require two types of signals to function: 

1. GPS signal - which they use to calculate their location with GPS satellites.

2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account.

To fix it, there’s a few factors we can try to eliminate:

1. If your tracker is placed deep in the vehicle with obstructions above, this would likely be the cause. Could you please try moving it to another place? This will likely give better performance as the GPS signal is weaker than the data signal (4G/3G/2G), and so it can be blocked more easily by things like large bodies of water, buildings, signal interference from other devices, or being placed in a vehicle with obstructions above.

2. GPS signal, unlike the data signal, only comes from above, so make sure to place the tracker with the logo facing upwards with the best line of sight to the sky as possible. This will ensure the best performance.

3. Please place the tracker on charge for at least 4 hours.

Once you’ve given those steps a go, could you please test it for 48 hours to elapse in the new position?

If all the above steps fail, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.