My SafeTag Plug says "Awaiting Calibration"

This message means your tracker has connected to our system correctly, but it hasn't yet been able to calibrate a location, as the tracker has not been able to establish a GPS lock. 

If you haven't been on the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first; it's required to calibrate the device location.

If you have been on the calibration journey and the tracker is still awaiting calibration, please follow these steps.

 
To explain what's going on here, GPS trackers require two types of signals to function:

1. GPS signal - which they use to calculate their location with GPS satellites.
2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account.

To fix it, there are a few factors we can try to eliminate:

1. If your vehicle's OBD port is in a location that could experience interference or have its GPS signal blocked, please send us a photo, and we can investigate for you. This would likely be the cause. The GPS signal is weaker than the cellular data signal (4G/3G/2G), so it can be blocked more easily by large bodies of water, buildings, signal interference from other devices, or by being placed in a vehicle with obstructions above. Please send us a photo, and we can check for you.

2. Please ensure the tracker is firmly seated in the port; if it is loose, it is possible that the tracker is not able to draw enough power to operate correctly.

Once you've given those steps a go, could you please test it for 48 hours?

If all the above steps fail, please keep your tracker subscription active and contact us. We will get your tracker up and running in no time at all.