My SafeTag Volt is "Awaiting Calibration"

This means your tracker has connected to our system correctly, but it hasn't been able to calibrate a location yet.

If you haven't been on the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first; it's required to calibrate the device location. 

If you have been on the calibration journey and the tracker is still awaiting calibration, please follow these steps.

This will happen because your tracker has been unable to establish a GPS lock.

To explain what's going on here, GPS trackers require two types of signals to function:

1. GPS signal - which they use to calculate their location with GPS satellites.

2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account

To fix it, there are a few factors we can try to eliminate:

The GPS signal is weaker than the cellular data signal (4G/3G/2G), so it can be blocked more easily by large bodies of water, buildings, signal interference from other devices, or by being placed in a vehicle with obstructions above.

1. If you have installed your tracker on top of the vehicle battery & the vehicle battery is in the boot, the vehicle insulation and materials could be blocking the GPS signal. Please send us a few photos so we can check them for you.

2. If you have installed your tracker on top of the vehicle battery & the vehicle battery is in the front/under the bonnet, please ensure the tracker is placed with its logo facing upwards, this will give the best GPS signal. Please send us a few photos so we can check them for you.

3. If you have installed your tracker in a deep/dense location different to the two above, this could be the issue, as the GPS signal could be blocked. Please send us a few photos so we can check them for you.

4. Lastly, please ensure the tracker is firmly connected to the power terminals. If the tracker can't draw enough power, this could explain lapses in tracking.

Once you’ve given those steps a go, could you please test it for 48 hours?

If all the above steps fail, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.